Support & Help Center
Find quick answers to common questions about our digital wallet, including transfers, payments, security, and account management.
If eligible, refunds can be requested via the support section, and are processed within 3–5 business days
Contact support immediately. If the funds haven’t been delivered yet, we may be able to stop the transaction.
Yes! Refer a friend and get rewards after their first successful transaction
Usually between 1–12 hours during working days
A valid passport, national ID, or residence permit, and a recent proof of address (utility bill, bank statement)
By completing full identity verification (KYC), your monthly and daily limits can be increased
No. All fees are transparent and shown before confirming any transaction
Our services are available in most countries. You can check country-specific availability inside the app
TEQMG (TEQ Money Gateway) is a licensed French company providing secure and fast international money transfers and digital wallet services.
Yes, internal transfers between users are processed instantly via the app or web
Yes! You can download our app for Android and iOS to manage your wallet, send money, and receive instant notifications.
Yes, a downloadable PDF receipt is available for each transaction
Yes, we support verified business accounts with custom limits and reporting tools
You can reach us via live chat, WhatsApp, or email at support@teqmg.com
Yes. You can enable 2FA in your security settings for extra protection
