🛡️ Privacy Policy

Understanding How We Collect, Use, and Protect Your Data

Effective Date: 30/05/2025


Introduction

Discover how we protect your personal information and respect your privacy.

This Privacy Policy outlines how TEQ MONEY GATEWAY (“we”, “our”, “us”) collects, uses, stores, and protects personal data provided by users through our website (www.teqmg.com) and mobile applications (Android and iOS).

By accessing or using our services, you confirm that you have read and understood this Policy and agree to its terms. We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and applicable French laws.


1. Information We Collect

a) Information You Provide Directly

We may collect the following personal information when you create an account or interact with our services:

  • Full name
  • Email address
  • Phone number
  • Physical address
  • Identification documents (required for KYC/AML compliance)
  • Transaction details (e.g., transfer history, recipient data)


b) Information Collected Automatically

When using our website or mobile apps, we may automatically collect:

  • IP address
  • Browser type and language
  • Device information (such as device model, operating system, Android ID, Advertising ID, MAC address)
  • App usage statistics
  • Location data (if permitted by the user)

This data is used to analyze app performance, detect fraud or suspicious activity, enhance security, and improve the overall user experience.


2. How We Use Your Information

We use your personal data to:

  • Verify your identity and fulfill KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance requirements
  • Provide, operate, and manage money transfer and related financial services
  • Communicate with you regarding transactions, service updates, account activity, or customer support
  • Analyze and improve the functionality and usability of our website and apps
  • Fulfill legal, regulatory, and financial obligations
  • Detect, prevent, and respond to fraudulent, unauthorized, or unlawful activity

We do not sell, rent, or trade your personal data to third parties for marketing, advertising, or profiling purposes. Any data sharing is strictly limited to what is necessary to operate our services and comply with applicable laws.

Any data sharing is strictly limited to what is necessary to operate our services and comply with applicable laws.

In particular, certain personal data (such as identification documents and transaction details) may be shared with our regulated Payment Service Provider (PSP) partner to ensure compliance with Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Payment Services (DSP2) regulations, and to securely process payments and related financial operations.



3. Legal Basis for Processing

We process your data based on:

  • Your consent (e.g., for receiving marketing communications)
  • Contractual necessity (to deliver services and process transactions)
  • Legal obligations (compliance with financial regulations and anti-money laundering laws)
  • Legitimate interests (e.g., improving services, preventing fraud)


4. Data Sharing and Disclosure

Your data may be shared with:

  • Payment processors and compliance partners
  • Government and regulatory authorities (if legally required)
  • Service providers supporting hosting, analytics, customer service, or technical operations

All third parties are contractually required to handle your data in accordance with GDPR and maintain strict confidentiality.


5. Mobile Applications

When using TEQMG mobile applications:

  • We collect data such as account details, transaction history, device information, and app usage analytics
  • We do not access contacts, SMS messages, or personal files stored on your device
  • All data transmissions are encrypted using industry-standard technologies

Our mobile applications comply with Google Play’s Data Safety requirements. We regularly review permissions and data handling to ensure user control and transparency.


6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

  • Enhance user experience
  • Remember user preferences
  • Analyze traffic and usage

Users can manage or disable cookies via their browser settings.


7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal, regulatory, or accounting obligations


8. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time
  • Object to certain processing
  • File a complaint with CNIL (Commission nationale de l’informatique et des libertés – France)

To exercise any of these rights, please contact us at:

📧 info@teqmg.com


9. Data Security

We apply technical and organizational safeguards to protect your data, including:

  • SSL encryption
  • Secure servers
  • Firewalls
  • Role-based access for internal teams

While we take every reasonable measure to protect your information, no internet transmission is completely secure.


10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of our services indicates acceptance of the updated policy.


11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info@teqmg.com

📍 Address: 8 Rue Ampère, 69270 Fontaines-sur-Saône, France