1. Introduction
This Privacy Policy explains how TEQ MONEY GATEWAY (“we”, “our”, “us”) collects, uses, stores, and protects personal information provided by users through our website www.teqmg.com and any associated services or communications. By accessing or using our services, you acknowledge that you have read and understood this Policy and agree to its terms.
We are committed to respecting your privacy and ensuring the protection of your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable French laws.
2. What Information We Collect
a) Information You Provide Directly
When you create an account or interact with our services, we may collect:
- Full name
- Email address
- Phone number
- Physical address
- Identification documents (as required for KYC/AML)
- Transactional details (e.g. transfer history, recipient data)
b) Automatically Collected Information
When using our website, we may automatically collect:
- IP address
- Browser type and language
- Device information
- Pages visited and time spent
- Location (if permitted)
This data is typically aggregated and used to improve the user experience and monitor website performance.
3. How We Use Your Information
We use your personal data to:
- Verify your identity and comply with KYC/AML obligations
- Provide, process, and manage money transfer services
- Contact you for customer service or transactional updates
- Improve our website and services
- Ensure compliance with legal obligations
We will never sell your personal data to third parties.
4. Legal Basis for Processing
We collect and process your data based on:
- Your consent (e.g., for marketing communications)
- Contractual necessity (to fulfill your transaction)
- Legal obligation (compliance with anti-money laundering laws)
- Our legitimate interests (improving services, fraud prevention)
5. Data Sharing and Disclosure
Your data may be shared with:
- Our payment and compliance partners
- Government and regulatory authorities (upon legal request)
- Service providers involved in hosting, analytics, and support
All third parties are contractually bound to protect your data.
6. Cookies and Tracking Technologies
We may use cookies to enhance user experience, remember preferences, and gather analytics (e.g., Google Analytics). You may manage or disable cookies via your browser settings.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purpose it was collected for
- Comply with legal and regulatory obligations (e.g., retention periods for financial records)
8. Your Rights Under GDPR
You have the right to:
- Access your data
- Request correction or deletion
- Withdraw consent at any time
- Object to processing
- Lodge a complaint with the CNIL (Commission nationale de l'informatique et des libertés – France)
To exercise any of these rights, contact us at info@teqmg.com
9. Data Security
We apply technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These include encryption, firewalls, secure servers, and internal access control.
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we take every reasonable step to protect your data.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Continued use of our services means you accept the revised policy.
11. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or how we handle your data, please contact:
📧 info@teqmg.com
📍 8 Rue Ampère, 69270 Fontaines-sur-Saône, France
