Effective Date: 28/04/2025
1. Introduction
This Privacy Policy explains how TEQ MONEY GATEWAY ("we", "our", "us") collects, uses, stores, and protects personal information provided by users through our website www.teqmg.com and our mobile applications (Android and iOS).
By accessing or using our services, you acknowledge that you have read and understood this Policy and agree to its terms.
We are committed to respecting your privacy and ensuring the protection of your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable French laws.
2. What Information We Collect
a) Information You Provide Directly
When you create an account or interact with our services, we may collect:
Full name
Email address
Phone number
Physical address
Identification documents (as required for KYC/AML)
Transactional details (transfer history, recipient data)
b) Automatically Collected Information
When using our website or mobile applications, we may automatically collect:
IP address
Browser type and language
Device information
Mobile device operating system
App usage statistics
Location data (if permitted by user)
This data is typically aggregated and used to improve the user experience and monitor performance.
3. How We Use Your Information
We use your personal data to:
Verify your identity and comply with KYC/AML obligations
Provide, process, and manage money transfer services
Contact you for service updates, transactions, or customer support
Improve our website and applications
Ensure compliance with legal and regulatory obligations
Protect against fraud and unauthorized activities
We will never sell your personal data to third parties.
4. Legal Basis for Processing
We process your data based on:
Your consent (e.g., for marketing communications)
Contractual necessity (to fulfill transactions and services)
Legal obligations (compliance with financial regulations and anti-money laundering laws)
Legitimate interests (enhancing user experience, fraud prevention)
5. Data Sharing and Disclosure
We may share your data with:
Payment processors and compliance partners
Government and regulatory authorities (upon legal request)
Service providers supporting hosting, analytics, customer service, or technical operations
All third parties are contractually bound to protect your personal data according to GDPR standards.
6. Mobile Applications
When you use our mobile applications (TEQMG Apps):
We may collect personal information such as account details, transaction history, device data, and app usage analytics.
We do not access sensitive information such as your contacts, SMS messages, or personal files stored on your device.
All data transmissions from the app are encrypted and securely stored using industry-standard encryption technologies.
We ensure that your mobile experience remains private and secure at all times.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze usage.
You can manage or disable cookies via your browser settings.
8. Data Retention
We retain your personal data only for as long as necessary to:
Fulfill the purposes for which it was collected
Comply with legal, regulatory, or accounting requirements
9. Your Rights Under GDPR
You have the right to:
Access your personal data
Request correction or deletion of your data
Withdraw your consent at any time
Object to data processing
File a complaint with the CNIL (Commission nationale de l'informatique et des libertés – France)
To exercise any of these rights, please contact us at:
📧 info@teqmg.com
10. Data Security
We implement appropriate technical and organizational security measures to protect your data, including:
SSL encryption
Firewalls
Secure server storage
Access controls for internal staff
However, no transmission method over the Internet is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Continued use of our services means you accept the revised policy.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:
📧 Email: info@teqmg.com
📍 Address: 8 Rue Ampère, 69270 Fontaines-sur-Saône, France
