Support & Help Center
Find quick answers to common questions about our digital wallet, including transfers, payments, security, and account management.
Contact our support team immediately. We will freeze the account if necessary
Internal transfers are free. External transfers may include a small service fee
Yes, withdrawals are available to verified bank accounts
You can add money using Stripe, card payment, or bank transfer
You can send to most countries worldwide. Full list is available on our homepage
Yes, you can activate recurring transfers from the transfer screen
Yes. The minimum is €10, and the maximum is based on your verification level
Yes. You can send up to €300 per transaction, €600 per day, and €2001 per month (subject to change based on verification).
Yes, a valid ID and proof of address are required to verify your account and start sending money
Please check your spam folder. If you still don’t find it, contact our support team
Yes. Go to your account settings to update your name, address, or ID documents
Yes! TEQMG offers instant transfers between users within the platform. If both the sender and recipient have verified accounts, the transfer is completed immediately in real-time, with no delay.
Transfers usually take 24 to 48 business hours, depending on the destination and verification status
You send in EUR; the recipient receives in local currency based on the destination country
Yes. TEQ Money Gateway is a registered SAS company in France and follows all legal compliance procedures including PSAN registration.
