Frequently asked questions
Direct answers on what matters to your company
What you need to know before you run your transfers on TEQ.
General
What is the TEQ platform?
TEQ is a software platform that runs money-transfer and exchange companies: transfers, branches, agents, reconciliation, and interoperability with partners worldwide — on an immutable double-entry ledger. No funds flow through the platform; we are the infrastructure only.
Do funds flow through the TEQ platform?
No. TEQ is a software platform only; we do not hold customer funds or make transfers on their behalf. Your ledger and your data are yours.
Pricing & license
Do you sell only to licensed companies?
Yes, we sell only to licensed companies. Full activation follows license verification — this gate is a trust signal, not friction to hide.
What are the pricing plans?
Three plans: Core for basic operations, Growth for mid-size companies with extra branches and agents, and Enterprise for a custom setup. Full activation after license verification.
Product
What does an immutable double-entry ledger mean?
Every financial entry is signed with a hash and chained to the previous one. Any modification attempt — even from a privileged account — breaks the chain and tampering is detected. Corrections happen only via referencing reversing entries, so disputes end.
How does inter-company interoperability work?
Each partnership creates identical mirror accounts at both parties, and every transfer carries a unified tracking number. Reconciliation is instant and review takes one click. Companies see each other’s license status before accepting a partnership.
What is TEQ Supervisor?
A read-only portal you offer reviewers, with real-time visibility into your transfers, so your company stays audit-ready and disputes drop — with zero edit rights on your data.
Experience
Is there a free trial?
Yes, 14 days free trial. We also offer a separate demo path with temporary read-mostly credentials, no funding. The demo never mixes with real signups.